Terms & Conditions

Definitions                                                    

• Procurement:  To get by special effort, obtain or acquire      
• Procurer-option one: Koru Procurment Services acting as purchasing agent on behalf of buyer and seller/dealer 
• Broker - option two: Koru Procurement Services acting as an introducer party introducing the buyer to seller/dealer 
• Seller: The legal UK Owner/UK Dealer of the good(s)

Koru Procurement Services is a trading and procurement division of Koru International Freight UK Ltd and is a registered company in England. Company Number 6256053

1. Orders

a)    In the event that you wish to place an order for goods, you will be asked to sign an order request form which will clearly detail your specifications and contact details. The order request form may be generated by either Koru Procurement Services or by the supplying dealer/seller subject to whether you deal with the dealer/seller directly

b)    If the goods that you wish to purchase is unavailable you will be advised of the fact by email or telephone, provided that you have given us the necessary details. You will be advised of either a revised lead time or the availability of alternative goods. Should you wish not to proceed with your order you may cancel without financial penalty

c)     Whilst the seller/dealer or Koru Procurment Services shall endeavour to accurately reflect your wishes within the order request form, it is your responsibility to ensure that any contract documentation that you sign is accurate and that you have read any terms and conditions that maybe applicable to your purchase

2.  Payment options 

a)    Payment option 1 - see definitions

1. Deposit payments will be made payable to Koru Procurement Services not exceeding £500.00 (pounds sterling). Payment of allsubsequent balances shall be made payable directly to Koru Procurement Services payable within 7 days of the indicated date
2. Handling and disbursement fees will be made payable to Koru Procurement Services at the same time as all subsequent balances shall be owed
3. If the purchaser shall fail to pay for the good(s) within 7 days of notification, Koru Procurement Services shall be a liberty to treat the contract as repudiated by the purchaser and thereupon the deposit shall be forefeited without prejudice to the procurer's right to recover from the purchase by way of damages, any loss or expense which the seller/dealer may suffer or incur by reason of the purchaser's default 
4. Koru Procurement services will conduct the necessary searches to ensure the goods or vehicle(s) is free from outstanding finance, being stolen and be free from accident damage as supported by approved professional associations certificates as supplied by the seller/dealer
5. Any price that is quoted is subject to confirmation and acceptance by the seller/dealer

b)    Payment option 2 - see definitions 

1. Deposit payments will be made payable to the seller/dealer as per the seller's/dealer's payment terms. Payment of allsubsequent balances shall be made payable directly to the seller/dealer payable within their specified payment date
2. Introducer fees will be made payable to Koru Procurment Services at the same time as all subsequent balances shall be owed to the seller/dealer
3. If the purchaser shall fail to pay for the good(s) within the seller/dealer time of notification,  the seller/dealer shall be a liberty to treat the contract as repudiated by the purchaser and thereupon the deposit shall be forefeited without prejudice to the seller/dealer right to recover from the purchase by way of damages, any loss or expense which the seller/dealer may suffer or incur by reason of the purchaser's default
4. The seller/dealer will conduct the necessary searches to ensure the goods or vehicle(s) is free from outstanding finance, being stolen and be free from accident damage as supported by approved professional associations certificates. It is the buyer's responsibility to instruct the seller/dealer to supply this information   
5. Any price that is quoted is subject to confirmation and acceptance by the seller/dealer 

3.  Our responsibilities 

a)    To deal with your enquiry in a professional manner

b)    To act as a procurer or broker to your purchase 

c)     Accurately record your request for a quotation and any order requests

d)    Liaise with seller/dealer in the United Kingdom in connection with a quotation, good(s) availability or good(s) purchase.

e)    Pass on your order request to the seller/dealer where appropriate

4.  Limitation of liability

In view of Koru Procurment Services responsibilities as set out above, we do not accept liability for the following:

a)    Any faults or defects in the good(s) or vehicle supplied  

b)    Any issues that you may have with the level of service provided by the seller/dealer

c)    Any loss or damage that you suffer arising out of the breach of contract by the seller/dealer

d)    Any defect in the title of the good(s) or vehicle  

Whilst Koru Procurment Services use every effort to find the most competitive price from the seller/dealer within the United Kingdom, we cannot guarantee that the prices quoted by us are the lowest available. 

5.  Delivery                                                    

All order arrangements must be agreed between you and the seller/dealer or Koru Procurment Services. Koru Procurement Services do not accept any liability in the event that  any good(s) or vehicle is not ordered in accordance with any date arrangements that you have agreed.

Any costs for onward delivery will be met by the customer in full.  
  

6.  Governing Law 

These terms and conditions are governed by English Law and the parties agree to submit to the non exclusive jurisdiction of the courts of England and Wales.

7.  Statutory rights 

Nothing within these Terms and Conditions affect your statutory rights to purchase goods that comply with their description, are of satisfactory quality and are fit for purpose. The good(s) or vehicle purchase contract formation is between you (the buyer) and the nominated UK Seller/Dealer.  

8.  Complaints

Koru Procurement Services aim to:-  

a)    Treat all complaints seriously and deal with them efficiently

b)    Manage your complaint quickly whenever possible  

c)     Learn from complaints and take action to improve our service

What to do if you have a complaint                                                     

a)    Complaints Team Koru Procurement Services on 01621 840053 and speak to our complaints team 

b)    Please detail the nature of your complaint and provide contact details so we can respond to you promptly

c)     Your complaint will be logged and assigned a complaint reference number

d)    We will respond to you within 24 hours of receipt of your complaint